I recently attended a course organised by the wonderful people at ITS3 for Mac OS X Support Essentials. Over the course of three days we got repeatedly told how wonderful macs are learnt a wide range of skills regarding the OSX operating system from the installation of the operating system to the underlying file system and structure.
The course itself was very interesting, mainly as it focused on the practical user support issues that are likely to crop up through the use of the system and has given me a much greater understanding of how it actually works.
We were really helped by an excellent instructor who was very knowledgeable and passionate about the subject. It’s definitely something that will help me in my day to day job working on the Help Desk at OUCS as I certainly see enough Macs that “never go wrong”
Overall I’d really recommend the course to anyone that wants to get a better understanding of how the system works. After the course finished we sat the Support Essentials exam. It was ideal having the exam straight after the course had ended as it was still fresh in the mind and I was delighted to pass to gain the Apple Certified Support Professional qualification.