Removal of consumer Skype versions from CONNECT Managed Desktop Service

What is happening and why? Consumer versions of Skype 7 and 8 will be silently removed from all workstations commencing 26th September 2018. Recently we’ve identified and confirmed that a malicious advert within Skype has infected a workstation with an extremely … Continue reading

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Changes to remote support access for Managed Desktop Services

IT Services is transitioning to a new central support tool to enable teams to remotely support and assist staff. This is replacing the previous support tools that were used, including WebEx and PC Anywhere. Additional functionality that this provides include … Continue reading

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Connectivity issues with Dell Latitude 7370 laptops

A few months ago we were made aware of the below issues affecting staff usign Dell Latitude 7370 laptops: Frequent loss of connection to network. Sometimes not working when first logging in, sometimes the connections drop throughout the day. Logging in … Continue reading

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Issues with OptiPlex 7040’s experiencing a loss of sound or ‘Blue Screening’

After our PC rollout in February we were aware of an intermittent issue which left a few people with sound dropping on their machines. This was only affecting a small number of people using the newer Dell OptiPlex 7040 desktops … Continue reading

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CONNECT file store migrations – Bodleian

We now have the schedule for migrating the Bodleian’s CONNECT file storage to new hardware. Some of this work will require downtime but we have planned to do this out of hours to minimise disruption. During a number of evenings … Continue reading

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Office 2013 rollout – 4 hour reminder prompts

If you are still running Office 2010 on your managed computer you will now be prompted every 4 hours to upgrade to Office 2013. To ensure the upgrade is sucessfull please restart your computer before installing Office 2013 from the … Continue reading

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Fileserver migrations – Estates, Development Office, Alumni – complete

The following shared storage migrations were completed sucessfully 31st August Estates shared drive   1st September Development Office shared drive Alumni Relations shared drive

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Fileserver migrations – H:\, O:\Apps, P:\ – complete

The fileserver migrations were completed sucessfully on Sunday 28th August. All Home drives (H:\) Applications folders (O:\Apps) Public drive (P:\) are now on the new infrastructre.   If you are having any problems accessing your data please restart your computer … Continue reading

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Office 2013 Upgrades

CONNECT PCs need to be upgraded to Office 2013. PCs currently still running Office 2010 have been receiving daily messages to install the upgrade.   From 1st September these messages will occur every 4 hours, prompting you to either install … Continue reading

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Issues affecting printing in CONNECT

There is currently an issue affecting a small number of printers in CONNECT where a Windows Update has changed the behaviour of print driver installations causing a few to prompt for Administrator rights to install the drivers. We are working … Continue reading

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