CONNECT – Migration of UAS shared file server clusters

Posted on November 19, 2019 by Stephen Payne

As part of on-going security and consolidation works, a large number of UAS departmental drives need to be migrated to new infrastructure during the evenings of Tues 26th, Weds 27th and Thurs 28th November between 8pm and midnight. Most UAS … Continue reading →

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Removal of consumer Skype versions from CONNECT Managed Desktop Service

Posted on September 24, 2018 by Stephen Payne

What is happening and why? Consumer versions of Skype 7 and 8 will be silently removed from all workstations commencing 26th September 2018. Recently we’ve identified and confirmed that a malicious advert within Skype has infected a workstation with an extremely … Continue reading →

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Changes to remote support access for Managed Desktop Services

Posted on May 10, 2018 by Stephen Payne

IT Services is transitioning to a new central support tool to enable teams to remotely support and assist staff. This is replacing the previous support tools that were used, including WebEx and PC Anywhere. Additional functionality that this provides include … Continue reading →

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Connectivity issues with Dell Latitude 7370 laptops

Posted on November 22, 2017 by Sean Webb

A few months ago we were made aware of the below issues affecting staff usign Dell Latitude 7370 laptops: Frequent loss of connection to network. Sometimes not working when first logging in, sometimes the connections drop throughout the day. Logging in … Continue reading →

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Issues with OptiPlex 7040’s experiencing a loss of sound or ‘Blue Screening’

Posted on April 4, 2017 by Stephen Payne

After our PC rollout in February we were aware of an intermittent issue which left a few people with sound dropping on their machines. This was only affecting a small number of people using the newer Dell OptiPlex 7040 desktops … Continue reading →

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CONNECT file store migrations – Bodleian

Posted on September 16, 2016 by Jane Palmar

We now have the schedule for migrating the Bodleian’s CONNECT file storage to new hardware. Some of this work will require downtime but we have planned to do this out of hours to minimise disruption. During a number of evenings … Continue reading →

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Office 2013 rollout – 4 hour reminder prompts

Posted on September 2, 2016 by Jane Palmar

If you are still running Office 2010 on your managed computer you will now be prompted every 4 hours to upgrade to Office 2013. To ensure the upgrade is sucessfull please restart your computer before installing Office 2013 from the … Continue reading →

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Fileserver migrations – Estates, Development Office, Alumni – complete

Posted on September 2, 2016 by Jane Palmar

The following shared storage migrations were completed sucessfully 31st August Estates shared drive   1st September Development Office shared drive Alumni Relations shared drive

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Fileserver migrations – H:\, O:\Apps, P:\ – complete

Posted on August 30, 2016 by Jane Palmar

The fileserver migrations were completed sucessfully on Sunday 28th August. All Home drives (H:\) Applications folders (O:\Apps) Public drive (P:\) are now on the new infrastructre.   If you are having any problems accessing your data please restart your computer … Continue reading →

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Office 2013 Upgrades

Posted on August 26, 2016 by Jane Palmar

CONNECT PCs need to be upgraded to Office 2013. PCs currently still running Office 2010 have been receiving daily messages to install the upgrade.   From 1st September these messages will occur every 4 hours, prompting you to either install … Continue reading →

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