Turnitin Scheduled Maintenance: Sept 22 4pm – 12:30am (Sept 23)

A message from Turnitin.

To clarify, during the maintenance period (Sept 22 4pm – 12:30am (Sept 23))

  • it will not be possible to create or submit assignments via the Turnitin website
  • it will not be possible to create a new Turnitin-enabled assignment in WebLearn (although you can create a regular assignment and then enable Turnitin checking at a later date)
  • all submissions to Turnitin-enabled assignments made via WebLearn will be queued and checked once the maintenance has run its course

Dear Customers,

You may have noticed that some Turnitin customers recently experienced intermittent service interruptions or degradations. We apologize if you were one of the customers affected, and we are happy to report that our services are currently stable.

To prevent further issues of this nature, we will be performing some proactive emergency maintenance that will temporarily disrupt our services including:

  • Turnitin and TurnitinUK (including all integrations)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

When will services be unavailable?

PDT Sept 22 8am – 4:30pm

BST Sept 22 4pm – 12:30am (Sept 23)

AEST Sept 23 1am – 9:30am

Is your time zone not listed? Click here to find out when you’ll be affected.

How will you be affected?

Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Thanks for your understanding and continued support of Turnitin.

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.

Follow @TurnitinStatus

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New Turnitin Status Page

Turnitin have introduced a new “dynamic” status page which gives real-time information on the health of their systems. It also outlines any planned downtime. Be sure to check the Turnitin UK section (and not the general Turnitin area).

It maybe worth pointing out how a Turnitin outage affects users. There are two scenarios:

  1. use via WebLearn
  2. (direct) use via the TurnitinUK website

Use of Turnitin via WebLearn

Outage of TurnitinUK will

  • not affect the submission of papers via WebLearn. WebLearn will queue any submissions and will dispatch them to Turnitin once the service is restored.
  • will affect the viewing of originality scores and originality reports – neither of these facilities will be available until the service is restored.

Direct Use of Turnitin via the TurnitinUK Website

Outage of TurnitinUK will affect both the submission of papers and the viewing of reports and scores.

These facilities will only be available once the service is restored.

 

 

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Turnitin will be unavailable on July 10, 2018

Warning: Be careful not to set any WebLearn assignment ‘Due date’ and time (or ‘Accept Until’ date and time) during the following Turnitin downtime (if an assignment does close when Turnitin is unavailable, the Originality Report will fail to be generated…)

The following Turnitin services will be unavailable on July 10, 2018 from 16:00-00:00:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

The Turnitin suppliers advise the following: “To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements”.

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Recent Improvements to Feedback Studio

A message from Turnitin about Feedback Studio improvements designed to help instructors help students learn with integrity.

Feedback Studio now offers:

  • Faster formative Similarity Reports – Give students more support to master paraphrasing and citation conventions. For instructors who allow resubmissions within their assignment settings, students will be able to view their Similarity Report, revise and then resubmit their work up to three times without waiting 24 hours.
  • Actionable data for instructors – Empower your faculty to track class-level trends in submissions, feedback, and papers with high similarity scores. Instructors will be able to download class usage files from their Turnitin homepage. Available via Turnitin.com and Basic integrations only.

For our secondary education customers, we’re thrilled to announce even more ways to integrate Feedback Studio into your curriculum.

  • Engaging, supportive QuickMark sets – Aligned with best practices for delivering quality feedback to younger learners, new drag-and-drop comments will help teachers help their students achieve learning outcomes, engage them in revision, and save time.

As we continue to enhance the user experience for our Feedback Studio customers, keep an eye on our release notes and @TurnitinProduct Twitter feed for more information.

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Turnitin (& iThenticate) direct will be unavailable on March 17, 2018

https://www.flickr.com/photos/22909113@N06/2985215512/A note from Turnitin UK.

Please be aware that students will still be able to submit essays within WebLearn; the submission of work and the generation of reports will be queued by WebLearn and will be processed as soon as Turnitin is available again. The outage only affects the services when accessed directly using a web browser.

Turnitin Service Alert

Scheduled Maintenance

We’re just dropping you a note to let you know that the following Turnitin services will be unavailable on March 17, 2018:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.

When will services be unavailable?

PST   March 17 8am – 2pm
GMT  March 17 4pm – 10pm
AEST  March 18 2am – 8am

How will you be affected?

While we’d love to provide an uninterrupted service, our machines require a health check every now and again…

Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Thanks for your patience!

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Turnitin’s summary of UK User Summit (19 Oct 2017)

This blog already contains an entry on the national UK User Summit that was held in Newcastle on 19 October 2017.

Here is a summary (with links to further information) provided by Turnitin after the event:

  • More education is needed to communicate what academic integrity actually means – for both staff and students.
  • This lack of understanding represents a major reputational risk for individual institutions, awarding bodies and the HE sector as a whole.
  • Contract cheating is a growing industry. 800–1,200 different websites have been identified as selling essays – there is sure to be more out there.
  • The QAA, working in partnership with Turnitin, provided an overview of its latest policy to help HE institutions address contract cheating and essay mills.
  • However, it is not just essay mills that are the problem. “When a student gets someone else to do the work for them, they usually give it to a friend or a family member or someone they know rather than a commercial service.” Phil Newton, University of Swansea (Watch Phil’s presentation here)

The Support and Consultation team in Academic IT Services (Technology-Enhanced Learning) is working closely with Turnitin and the UK higher education sector on these and many more aspects of promoting academic integrity.

Contact Oxford University Turnitin support: turnitin@it.ox.ac.uk

 

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Turnitin and iThenticate review project – Update

The Turnitin and iThenticate Review project aimed to find out if Oxford’s plagiarism screening and awareness tools (including Turnitin and iThenticate) continue to meet the needs of staff and students. A staff survey was conducted during September 2017.

Details about the review, including a summary of survey findings and reasons for the recommendations, are available from the Turnitin and iThenticate Review web page.

Based on findings from the survey, (completed by 93 staff members), along with information gathered from the higher education sector, the project recommended:

  • Retain licences for both Turnitin and iThenticate
  • Review expected improved product offerings, including those of possible competitors, after November 2019

In the meantime, there is potential to enhance service provision, and to increase awareness across the University about Turnitin and iThenticate, and their intended purposes.

Contact us if you have any questions: edu-it@it.ox.ac.uk

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Turnitin and iThenticate review project

IT Services recently ran a project to review the use of the University’s licences for Turnitin (to screen the coursework of registered Oxford students) and the sister product iThenticate (to screen personal statements and other materials submitted by prospective students).

The finding of the review project is that the University should keep both services and review their respective product offerings over the coming two years. Turnitin is embarking on a major redesign of their underlying system architecture, and the University is considering a new virtual learning environment, which may affect integration with Turnitin. Both these activities introduce some uncertainty into the landscape.

The project recommends that our Technology Enhanced Learning team should continue to consult with Turnitin about the University’s needs, and participate in the current sector-wide discussions. We will also increase awareness around the University about the two products and clarify their allowed usage according to the licence conditions.

More information:

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Turnitin User Summit 2017

The annual Turnitin User Summit was held in Newcastle on 19 October 2017. As a result of recent corporate changes in the Turnitin organisation, there is a new USA executive management team: Marc Daubach (Chief Executive Officer), Ron Park (Chief Technology Officer) and Bill Loller (Head of Product Management). They have restructured the organisation with a view to improving efficiency and responsiveness. The team gave presentations outlining their new approach as a global company, their intention to engage more with the UK HE sector (through the Heads of eLearning Forum – HeLF), and plans for a forthcoming overhaul to the underlying technical architecture of Turnitin.

Kerr Gardiner (formerly Head of Learning Technology & Media Production at the University of Glasgow) gave a presentation outlining seven themes that emerged from his recent consultation with 14 UK universities, including University of Oxford. Oxford’s Technology-Enhanced Learning (TEL) team continues to engage with Kerr, by completing a survey for HeLF members and participating in focus group activities.

Our TEL team will also study the new report developed by the Quality Assurance Agency (QAA), to see how it may inform the University’s policies and practice. The report recommends that institutions should provide early information to students, engender a positive focus on academic integrity and consider blocking questionable websites.

As a company, Turnitin appears to be putting more time and resources into improving customer support and reducing response times to queries from users. We have a dedicated account manager, Jamie Whitehead, who came and gave a presentation to our local Turnitin User Group earlier in 2017. Their help desk reports that response times (from a human help agent) are now 30 minutes instead of the previous 5 hours.

Their product development team are working on  enhancements to the Similarity Report, checking the originality of computer code, and how to use machine learning and forensic linguistics to detect instances of ‘contract cheating’ – that is, where a student has contracted someone to write their assignment for them. Universities should not ignore possible plagiarism that might be taking place amongst their students. In 2015, the Sydney Morning Herald uncovered a major case of contract cheating and the same newspaper continues to monitor and report on the issue.

Turnitin is working on a completely new cloud platform that should improve speed, power, flexibility, accessibility and security. The key enabler is ‘redwood architecture’ and active development on the platform will begin in January 2018. The new system will offer a brand new version of Peer Review and will enable what the UK sector has been requesting for a long time: multi-actor workflows including double marking and double-blind marking.

Oxford University has offered to talk with Turnitin’s researchers, to discuss our needs and processes, given the fact that we use both Turnitin and the sister product (iThenticate) – Turnitin is keen to understand more about this unique use case and to consider our needs in their new version. During this consultation, they will show us some of their new prototypes currently under development.

Contact the Turnitin support team at Oxford University: turnitin@it.ox.ac.uk

 

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Reviewing Oxford’s plagiarism awareness tools

Complete the staff survey and have a chance to win an Amazon voucher!

All staff are invited to complete a survey on the plagiarism screening and awareness tools Turnitin and iThenticate, whether or not you have a teaching role or currently make use of such tools. Survey responses will be used to help to assess whether such tools continue to meet the needs of staff and students. The survey should take from 5 to 15 minutes to complete, and responses will be treated in confidence. At the end of the survey, you will have the option to contribute further to the review of plagiarism awareness tools by offering to participate in an interview. You can also enter a draw for one of four £25 Amazon vouchers.

The survey is now open until 6pm on Friday 29 September 2017, and is available from:
https://oxford.onlinesurveys.ac.uk/turnitin-and-ithenticate-review

For further information or if you have any questions, please contact edu-it@it.ox.ac.uk.

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