Desktop Services sit within the Customer Services group in IT Services. Our remit includes overseeing the day to day support and troublehsooting of most desktop-related issues within UAS and GLAM, for which we provide second and third line support for the services and systems alongside other teams within IT Services. This includes:
- CONNECT managed desktop service
- Used by over 2000 staff within the University
- Machines in over 75 buildings
- Desktop machines replaced at minimum every five years
- Over 1000 different applications in use
- Library Public terminals
- Over 500 desktops povisioned for use by by readers within the Bodleian Libraries
- Specific kiosk quick refernce terminals
- Can be used by over 70,000 readers
- Examinations Word Processing Suite
- Used for students to take examinations on where required
- Custom machines and configuration specifically designed and built around the eaxmination requirements at Oxford
Contact the Service Desk for any queries or support issues.