Pitt Rivers Museum migration to CONNECT completed

We have completed the migration of Pitt Rivers Museum to CONNECT!

The migration was completed on Monday 18th December.

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Pitt Rivers Museum CONNECT migration

Your migration to CONNECT starts Tuesday 12th December!

We will begin to migrate your department to CONNECT – the managed desktop environment offered by IT Services as of Tuesday 12th December.

Further information about the CONNECT service and frequently asked questions, including how to request new user accounts can be found at the following location – http://help.it.ox.ac.uk/connect/index

If you have any problems relating to your CONNECT PC or any software installed on it, please contact the
Service Desk on #12345 or email help@it.ox.ac.uk

Logging on to your PC
1) After your PC has finished loading, press the CTRL + ALT + DEL keys when prompted
2) Read and accept the terms and conditions before clicking ‘ok’
3) Enter your CONNECT username and password in the boxes shown to the right. If you do not have these details, please contact the Service Desk on #12345 or by emailing  help@it.ox.ac.uk
4) Click the logon arrow or hit enter
5) Your desktop should load shortly

Printing
CONNECT uses ‘P’ numbers to identify printers. You can find a sticker on the front of any CONNECT printer showing the number. To add a printer, please do the following:

1) When logged in, click ‘Start’ > ‘Devices and Printers’
2) In the window that appears, click ‘Add Printer’
3) An ‘Add Printer’ window will appear. Click ‘Add a network, wireless or Bluetooth printer’

4) Click ‘The Printer that I want isn’t listed’
5) Ensure’ Find a printer in the directory, based on location or feature’ is selected, before clicking ‘Next’
6) In the ‘Find Printers’ window that appears, locate the printer you wish to install. You can also search using the ‘P’ number e.g. P0754 or location
7) Double click the printer you want to use and follow the prompts until the printer is installed

Network storage
CONNECT uses network drives to store data. This means that no data should be stored on your office PC, rather it is off site and accessible from any CONNECT computer. This is both more secure, and more practical as it allows you to easily share files with colleagues, using the O or I drives. Files are also backed up daily, which is not the case if they were to be saved on the C drive on your PC. Network drives are accessed via Start > Computer or from most programs.

The H (Home) drive contains files that only you have access to. Within this drive, you will find ‘Desktop’ and ‘Documents’, which correspond to the same areas on the PC you are logged into. There is limited space on this drive, so we encourage you to save larger files to one of the drives below.

The O (Departmental) drive contains files that correspond to the department you are in. Different people will see different things when looking at this drive, as the contents depends on the permissions that have been granted to them.

The I (Inter) drive is a way of sharing files between departments – for example other museums using the CONNECT platform. If you have access to files belonging to another department, the InterDrive will show these, alongside the files shown in the Departmental (O) drive.

CONNECT Help Pages

Please visit our website which contains lots of useful information as well as FAQ’s on the CONNECT service:  http://help.it.ox.ac.uk/connect/index

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Connectivity issues with Dell Latitude 7370 laptops

A few months ago we were made aware of the below issues affecting staff usign Dell Latitude 7370 laptops:

  • Frequent loss of connection to network. Sometimes not working when first logging in, sometimes the connections drop throughout the day.
  • Logging in / out intermittently takes excessive amounts of time.
  • Whilst docked, laptops seem to flick between Ethernet and WIFI connections frequently for no apparent reason.
  • External mouse and keyboard sometimes aren’t detected at start-up whilst docked, and a full reboot is required. The issue duplicates when disconnecting and reconnecting to dock during the day.

After spending some time investigating the issue’s and testing different scenarios we have found that updating the Drivers, BIOS and WD15 dock firmware resolve the issues and also improve security on these models.

We plan to email all users who currently have a Dell Latitude 7370 so that they can schedule a time with us for the updates to be applied. The update process shouldn’t take more then 20 minutes so please make sure you are free on the time and date you have selected. When the updated is initiated you will be prompted to confirm you are happy to go ahead with the updates.

What will happen during the update? (User interaction is required)

  1. The software will be deployed to the laptop at the agreed time and date
  2. You will be asked if they want to carry out the update
  3. If you select YES on step 2 the update process is initiated (If you select no we will be in touch to re-schedule it for another time)
  4. The laptop drivers will be updated
  5. Then the BIOS update will be applied and the laptop will restart
  6. Once this is complete you will be prompted to enter your passphrase
  7. Now the WD15 dock firmware will be updated and the laptop will restart again
  8. Once the update has been applied you will be required to enter a passphrase one more time and the system will load to the Windows login screen
  9. To finishes the dock firmware please remove the USB-C cable that goes from the dock to the laptop and remove the power supply from the back of the dock
  10. Wait for 15 seconds, then replace the power lead into the back of the dock and the USB-C cable into the laptop

Once you have carried out the above steps you should be able to log into windows and carry on working as normal. If you have any issues please contact the Service Desk in the normal way

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Issues with OptiPlex 7040’s experiencing a loss of sound or ‘Blue Screening’

After our PC rollout in February we were aware of an intermittent issue which left a few people with sound dropping on their machines. This was only affecting a small number of people using the newer Dell OptiPlex 7040 desktops which we are currently deploying. This was fixed by us through updating the Realtek Audio driver on machines where the problem had been identified. Whilst this solved the initial problem we were also aware of a few reports of the same model machines crashing and experiencing the ‘blue screen of death’.

Investigations identified that this crashing was happening after the machines had been left locked and the screen had turned off. When subsequently unlocking the machine it then crashed and restarted. Further testing and tracking of the problem showed that this was only happening on machines where we had applied an updated audio driver to resolve the original issue sound dropping out.

Since then we’ve spent a large amount of time reviewing and testing an updated set of drivers that Dell have made available for this model of machine. We now have an updated pair of audio and video drivers which we plan to deploy to all of our 7040 machines (over 500). This ensures that we fully resolve both the problems on all machines and enables us to maintain a consistent build across all machines.

We plan to roll out the update automatically on Thursday 6th April.  The process will be fully automated with no input required from you, however it may cause the screen to ‘blank’ for 3-4 seconds whilst the video driver is updated. Due to this we have emailed staff using these machines to make them aware.

Any machine which is not turned on at the time the update is deployed will receive it automatically next time it is turned on.

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CONNECT and Library-Public: Infrastructure Migrations Complete

The last of the data held on the CONNECT File Servers was migrated to the new infrastructure last night. This marks the completion of the successful migration of all CONNECT and Library-Public services across to the new VIPR virtual infrastructure. At the same time services have been upgraded to the latest possible operating systems to maintain and increase functionality, performance and resilience.

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CONNECT filestore migrations: Bodleian – Day 16 complete

The sixteenth night of migrations have completed successfully. This included the following folders:

ulibdep
usered.old
rsl-dse
rsl-acc
rsldutyofficers
rsl-hp
rsvp-invitations
training
rsl-use
theology
Travel
Weston Groups
Weston Move Champions

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

 

 

All filestore migrations are now complete.

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CONNECT filestore migrations: Bodleian – Day 15 complete

The fifteenth night of migrations have completed successfully. This included the following folders:

StratPlanWG
rrsatstaff
rsl-rr
RS Proscholium
publwww
RALS
Support Services 2
technicalities
scbm
Special Collections SMT
rsl-keeper
resolve
Reception Powerpoint Presentation
scbmdata
Sentry
rsl-cat
RS Duke Humfrey
rsl-kokas
rsl-bids
scd
StaffLibrary
rsl-assets

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 14 complete

The fourteenth night of migrations have completed successfully. This included the following folders:

 

subject-consultants
rsl-eh
Round Table
RSrotas
Radcliffe Camera Management
ulsst
RALS-Admin
Support Services
ssl-personnel
rd-management
srw-sc
ResDiscovery
wms-working-group
weston
sherpa
solo-plus
ub-ob
sssg-open
rsl-lifesci
Scan & Deliver
rsl-acq
Transfers

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 13 complete

The thirteenth night of migrations have completed successfully. This included the following folders:

 

rsl-collman
wmssphoto
rsc
systems
rsl-physci
urr
qvjcomms
rsl-smg
techserv
storage and logistics
SAR
rs-admin
serials
Weston Management Group
SOLO User Group
serspics
SET-private
Special Collections Events
RSLKKProjects
vb-kmf
TABS
SCWMSS-Finance

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 12 complete

The twelth night of migrations have completed successfully. This included the following folders:

 

ssl-admin
usered
SKQS ISOs
University-Archives
rsl-train
RIsitelibrary
rsl-signs
scwmss-filing
rhl
ulibserv
vhl
secretariat
sssg
SC-Relocation
scwmss-admin
resource-description
unison
Visiting Scholars’ Centre
Radcliffe Camera
SSL Data Collections
rsl-adm
Public
stats

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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