Issues with OptiPlex 7040’s experiencing a loss of sound or ‘Blue Screening’

After our PC rollout in February we were aware of an intermittent issue which left a few people with sound dropping on their machines. This was only affecting a small number of people using the newer Dell OptiPlex 7040 desktops which we are currently deploying. This was fixed by us through updating the Realtek Audio driver on machines where the problem had been identified. Whilst this solved the initial problem we were also aware of a few reports of the same model machines crashing and experiencing the ‘blue screen of death’.

Investigations identified that this crashing was happening after the machines had been left locked and the screen had turned off. When subsequently unlocking the machine it then crashed and restarted. Further testing and tracking of the problem showed that this was only happening on machines where we had applied an updated audio driver to resolve the original issue sound dropping out.

Since then we’ve spent a large amount of time reviewing and testing an updated set of drivers that Dell have made available for this model of machine. We now have an updated pair of audio and video drivers which we plan to deploy to all of our 7040 machines (over 500). This ensures that we fully resolve both the problems on all machines and enables us to maintain a consistent build across all machines.

We plan to roll out the update automatically on Thursday 6th April.  The process will be fully automated with no input required from you, however it may cause the screen to ‘blank’ for 3-4 seconds whilst the video driver is updated. Due to this we have emailed staff using these machines to make them aware.

Any machine which is not turned on at the time the update is deployed will receive it automatically next time it is turned on.

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CONNECT and Library-Public: Infrastructure Migrations Complete

The last of the data held on the CONNECT File Servers was migrated to the new infrastructure last night. This marks the completion of the successful migration of all CONNECT and Library-Public services across to the new VIPR virtual infrastructure. At the same time services have been upgraded to the latest possible operating systems to maintain and increase functionality, performance and resilience.

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CONNECT filestore migrations: Bodleian – Day 16 complete

The sixteenth night of migrations have completed successfully. This included the following folders:

ulibdep
usered.old
rsl-dse
rsl-acc
rsldutyofficers
rsl-hp
rsvp-invitations
training
rsl-use
theology
Travel
Weston Groups
Weston Move Champions

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

 

 

All filestore migrations are now complete.

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CONNECT filestore migrations: Bodleian – Day 15 complete

The fifteenth night of migrations have completed successfully. This included the following folders:

StratPlanWG
rrsatstaff
rsl-rr
RS Proscholium
publwww
RALS
Support Services 2
technicalities
scbm
Special Collections SMT
rsl-keeper
resolve
Reception Powerpoint Presentation
scbmdata
Sentry
rsl-cat
RS Duke Humfrey
rsl-kokas
rsl-bids
scd
StaffLibrary
rsl-assets

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 14 complete

The fourteenth night of migrations have completed successfully. This included the following folders:

 

subject-consultants
rsl-eh
Round Table
RSrotas
Radcliffe Camera Management
ulsst
RALS-Admin
Support Services
ssl-personnel
rd-management
srw-sc
ResDiscovery
wms-working-group
weston
sherpa
solo-plus
ub-ob
sssg-open
rsl-lifesci
Scan & Deliver
rsl-acq
Transfers

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 13 complete

The thirteenth night of migrations have completed successfully. This included the following folders:

 

rsl-collman
wmssphoto
rsc
systems
rsl-physci
urr
qvjcomms
rsl-smg
techserv
storage and logistics
SAR
rs-admin
serials
Weston Management Group
SOLO User Group
serspics
SET-private
Special Collections Events
RSLKKProjects
vb-kmf
TABS
SCWMSS-Finance

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 12 complete

The twelth night of migrations have completed successfully. This included the following folders:

 

ssl-admin
usered
SKQS ISOs
University-Archives
rsl-train
RIsitelibrary
rsl-signs
scwmss-filing
rhl
ulibserv
vhl
secretariat
sssg
SC-Relocation
scwmss-admin
resource-description
unison
Visiting Scholars’ Centre
Radcliffe Camera
SSL Data Collections
rsl-adm
Public
stats

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 11 complete

The eleventh night of migrations have completed successfully. This included the following folders:

LMS-WMS-interface
New Bold Share Area
osg
palmleaf
OPCommonwealthAfrican
LostProperty
sgml
publications
QVJ
scwmss
rsl-isbes
thesis-digi
repro
ulibsec
specolls
weston-team
ssl
SAC
TAY
Staff Development
wmss
rsl-staff

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 10 complete

The tenth night of migrations have completed successfully. This included the following folders:

ms-jmp

NBRR-moves

official-papers

obs

Osney Reception

ouls-e

pre1920

opendoor

ouls-smg

MailingLists

JIT

nbrr

project-finance

osney1

Photographic_Management

PhilSlav

jmp-kc

kc-ami

kc-ap

Libraryh3lp

ms-kc

ouls-rmp

 

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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CONNECT filestore migrations: Bodleian – Day 9 complete

The ninth night of migrations have completed successfully. This included the following folders:

  • oil
  • ORAdata
  • LMSTraining
  • Polonsky
  • oriadmin
  • oxford-theses
  • ouls-admin
  • janitor
  • OAD
  • PCAS-REPRO
  • ouls-programme
  • Modern Political
  • Library Records
  • NewBodUserGroups
  • managementcouncil
  • LMSProject
  • PCAS
  • law-acq
  • oapdsp
  • LACLib-Staff
  • photocopy
  • med
  • LMS-systems
  • naco
  • projmanwww

If you are unable to access this data in the new location please log off and on again before contacting the Service Desk

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