Desktop Services Team

We’re continuing our RAM upgrade for desktop machines and are over half way through. During the first week we managed to upgrade 494 out of the 516 machines that we planned so thank you to everyone that has assisted us … Continue reading →

One of the areas that we’ve been focusing in on is the time take between turning machines on and them being ready to load applications. A previous blog post outlines the changes we’re making to printer deployment and removing the … Continue reading →

One of the bits of work that we’ve been looking at is identifying useful information help within the Windows logs which we can utilise to help us see what is going on. An example of this is looking using the … Continue reading →

A lot of support calls, especially associated with the slowness problems, surround slow logon and boot times. These range from unable to logon to delays and error messages at a range of points during people getting to the point where … Continue reading →

Our original two updates that we were focusing on were KB3050265 and KB3102810 (see our previous post). In simple terms KB3050265 has been superseded by KB3102810 however its never quite that straight forward.  Microsoft updates are a huge spider web … Continue reading →

This week sees us starting the process of upgrading all desktop machines to 8GB of RAM, as per our previous post. So far this week we’ve target University Offices, with 105 machines completed on Monday and 116 on Tuesday. Tonight … Continue reading →

We’ve known for some time that printer deployment isn’t necessarily working as well as it was originally planned to, but as with everything else finding the time to pull everyone together to look at it is difficult. Whilst we will … Continue reading →

A previous post highlights the way in which Google Chrome operates and the memory it uses. It’s not alone and amongst other things most modern browsers gobble up memory quicker than turkey at Christmas. We’re in a world where a … Continue reading →

Late yesterday we agreed and released a Microsoft patch (KB3050265) to all of our managed machines. This resolves a known issue whereby in some circumstances the machines resources get eaten up by a rogue svchost process whilst it is analysing … Continue reading →

It’s good news for anyone using our desktops with only 4GB of RAM. Hot off the back of our annual PC replacement cycle, over the next three weeks (15th February – 4th March) we’ll upgrading all of our desktop machines … Continue reading →