Desktop Services Team

We have now completed the bulk of the RAM upgrades having completed around 1045 of the planned 1080 machines. We had initially targeted locations with large number of machines to upgrade and we are now scheduling the remaining locations. We … Continue reading →

We previously reported the RAM upgrades that were completed during the first week. We knew we wouldn’t be able to continue at that pace because the remaining upgrades needed to take place over a much wider  larger spread of buildings. … Continue reading →

We’re continuing our RAM upgrade for desktop machines and are over half way through. During the first week we managed to upgrade 494 out of the 516 machines that we planned so thank you to everyone that has assisted us … Continue reading →

One of the areas that we’ve been focusing in on is the time take between turning machines on and them being ready to load applications. A previous blog post outlines the changes we’re making to printer deployment and removing the … Continue reading →

One of the bits of work that we’ve been looking at is identifying useful information help within the Windows logs which we can utilise to help us see what is going on. An example of this is looking using the … Continue reading →

A lot of support calls, especially associated with the slowness problems, surround slow logon and boot times. These range from unable to logon to delays and error messages at a range of points during people getting to the point where … Continue reading →

Our original two updates that we were focusing on were KB3050265 and KB3102810 (see our previous post). In simple terms KB3050265 has been superseded by KB3102810 however its never quite that straight forward.  Microsoft updates are a huge spider web … Continue reading →

This week sees us starting the process of upgrading all desktop machines to 8GB of RAM, as per our previous post. So far this week we’ve target University Offices, with 105 machines completed on Monday and 116 on Tuesday. Tonight … Continue reading →